Refund Policy
Transparent and straightforward refund terms for your assurance
Overview
At OpenInformationRegistry, we recognize that situations can change, and we are committed to providing clear and equitable refund guidelines. This policy explains the criteria for issuing refunds for yacht charter services.
Before confirming a reservation, please review this policy thoroughly. By reserving a charter with OpenInformationRegistry, you accept and consent to these refund conditions.
Standard Cancellation and Refund Schedule
More than 72 Hours Before Charter
Qualified for: Complete reimbursement minus service charges
Processing Duration: 5-7 business days
Service Charge: €50 for transactions on credit cards
Requirements: Cancellation must be requested formally through email or phone communication
24-72 Hours Before Charter
Qualified for: Half of the total charter cost
Processing Duration: 7-10 business days
Service Charge: €25 deduction from the refund total
Requirements: Cancellation must be backed by a valid rationale; administrative expenses apply
Less than 24 Hours Before Charter
Qualified for: Refunds not available
Exception: Exceptions for emergency cases may be considered on an individual basis
Alternate Option: A credit for chartering may be issued at the discretion of the management
Requirements: Emergency scenarios require documentation for claims
Weather-Related Cancellations
Weather Guarantee
Safety is our paramount concern. If our experienced captain deems weather conditions too hazardous for chartering:
- Total Reimbursement: Offered if rescheduling is unfeasible
- Rescheduling: Transfer your charter to an alternative available date with no extra cost
- Charter Credit: Receive a credit that's valid for one year from the initial charter date
Weather Evaluation Process
Our evaluation of weather involves:
- Analysis of wind patterns and intensity
- Assessment of oceanic conditions and sea swell height
- Forecasts of visibility and precipitation
- Maritime warnings and alerts from the Coast Guard
- Professional assessment of safety risks by our captain
Decision Timeframe: Choices regarding weather-induced cancellations are made no later than 4 hours before the planned departure time.
Medical Emergency Refunds
Urgent Circumstances
We are sympathetic to unforeseen medical emergencies. The subsequent instances might warrant exceptional consideration:
- Sudden illness or accidental injury that necessitates hospital admission
- A family member's demise
- Unanticipated military deployment or conscription
- Legal obligations such as jury service or court orders
- Natural disasters impeding travel
Documentation Needed
To process requests for emergency refunds, the following documents are necessary:
- Medical verification or documentation from a hospital
- Certificate of death (where appropriate)
- Military orders or notices
- Judicial summons or proofs of jury duty
- Travel alerts or declarations of emergency
Processing: Refunds under emergency circumstances are managed within 3-5 business days after receiving the required paperwork.
Operational Cancellations
Technical Failures
Should there be mechanical issues with the yacht that cannot be rectified promptly:
- Replacement Vessel: We aim to arrange a similar vessel
- Complete Refund: If no fitting replacement is present
- Partial Refund: If a different pricing model applies to the alternative vessel
- Recompense: We might offer extra recompense for the inconvenience caused
Crew Unavailability
In the unlikely scenario where we're unable to provide a certified crew:
- We'll make efforts to secure a substitute crew
- Full refund if the charter is unable to proceed
- Opportunity to reschedule at no surplus cost
Refund Processing
Reimbursement Method
Refunds are reverted to the initial method of payment used during the booking:
- Credit Cards: 5-7 business days
- Bank Transfers: 7-10 business days
- Cash/Cheque: 3-5 business days
Processing Charges
Credit Card Handling
€50 fee for cancellations initiated over 72 hours before
Bank Transfer Processing
€25 fee for all bank transfer reimbursements
International Transaction Handling
Supplementary charges might apply to international operations
Charter Credits
Offering of Credits
Under certain scenarios, charter credits might be proposed instead of reimbursements:
- Late cancellations (below 24 hours)
- Cancellations due to adverse weather events
- Voluntary requests to reschedule
- Unplanned operational hurdles
Terms for Credits
- Effective Period: Valid for 12 months from the date of issuance
- Non-transferability: Cannot be delegated to other individuals
- Amount: Matches the full worth of the charter without any handling fees
- Applicability: Redeemable on any forthcoming charters
- Finality: No extensions beyond the one-year limit
Partial Service Reimbursements
Service Discontinuations
For charters interrupted or abbreviated by us:
- Refund proportionate to the unutilized duration
- Credit for a future charter of comparable worth
- Complimentary services or upgrades as an apology for disruptions
Disruptions Owing to Guests
In the event a charter is called off prematurely due to the behavior or security violations by guests:
- Lost time will not be reimbursed
- Full charter payments are still mandated
- Guests may face additional fees
Dispute Settlement
If dissent arises regarding a refund, one may:
- Invoke an appraisal by our leadership team
- Submit supplementary evidence or information
- Request aid from consumer advocacy entities
- Engage legal avenues according to enforceable legislation
Procedures for Refund Claims
Step 1: Reach Out to Us
Forward your application for a refund through:
- Email: [email protected]
- Phone: +377 93 15 20 00
- In-person discussions at our office
Step 2: Offer Complete Details
Enclose the subsequent particulars in your correspondence:
- Confirmation code for your booking
- Scheduled date and time of the charter
- Abstract of the cancellation motive
- Necessary documents (if fitting)
- Chosen method for reimbursement
Step 3: Evaluation and Execution
We will acknowledge the refund appeal within a day, assess it in the light of this guideline, communicate the outcome within 2 days, and carry through with the endorsed reimbursements as outlined in the specified schedules.
Vital Points
- All solicitations for refunds ought to be presented in writing
- Refunds are conducted in € regardless of the primary payment denomination
- We highly suggest obtaining travel insurance
- This guideline may evolve given a 30-day notice
- Reimbursements adhere to pertinent tax laws and regulations
Get in Touch
For any refund-related inquiries or to put forward a request, here's how to contact us:
Refunds Department
OpenInformationRegistry Marine Services Ltd.
Port Hercules
Monaco 98000
Monaco
Phone: +377 93 15 20 00
Email: [email protected]
Business Hours: Monday–Friday, 9:00 AM – 5:00 PM